Policies

Christmas 2014 Order Deadlines

Below are our Christmas Ordering Deadlines for 2014.  If you request a proof, it will be sent to you within 72 hours. Please respond to that email within 48 hours of receipt to confirm that you will receive the product in time for Christmas. If you have not responded to the proof by the deadline, we cannot guarantee Christmas delivery.

Plates, Platters, Playing Cards, Bowls, and Trays – December 1st
Standard, Tough and Extreme Cases – December 3th
All Electronic Decals – December 4th
All Remaining Products – December 5th

Proofs

If a proof is requested, it will be emailed to the address submitted with your order within 3 business days.  The order will not be processed until the proof is approved.

Shipping

Our standard turnaround time is up to 10 business days, plus ship time, after all information is received, the invoice is paid, and a proof (if requested) is approved.  All orders are filled in the order they are placed and products cannot be rushed.   They are worth the wait!

As soon as your product has shipped, you will receive an email with tracking information. Products are shipped as soon as they are completed, so keep in mind that your products may arrive in separate packages at different times.

If you need a product by a certain date, please ask us if it is possible BEFORE placing your order.  Just stating that you need something by a specific date in your notes, will not guarantee that it will be there in time.

Due to not having control over the postal services, we do not guarantee in-hand dates, only the date that we will ship by.  Please keep this in mind when placing orders.

Refunds and Exchanges

Since your product is custom made just for you, we do not accept returns or refunds. Because of our fast turnaround time on products, your order may not be canceled and a refund will not be issued.

If your item arrives damaged, please contact us within two business days from date of delivery so we can help you with our claim process.

Our products are warranted for 30 days (after the tracking number confirms delivery) for any type of damage – including the chipping of phone cases. Please contact us within 30 days of receiving your product and we will help you with our warranty process.

Email and Holidays

Orders, emails and other related activities are only processed during business days. All orders and emails are processed in the order they are received. Due to extensive email volume, please allow 1-3 business days for us to get back to you via email. Furthermore, processing times may be delayed during select times of the year due to holidays and reduced staff during trade shows.

Business Days: Monday-Friday, 8am-5pm

Trade Shows: January, July and October (dates vary depending on year)

2014 Holidays (not counted as business days):
New Years Day
Good Friday
Memorial Day
Fourth of July
Labor Day
Thanksgiving Week
Christmas Eve
Christmas Day
December 26th
New Years Eve

Wholesale

Abigail Lee offers our product line for wholesale. Please contact us or email us kristy [!at] abigaillee.com for more information.